News for 'customer service'

Banks urge RBI for boards' workload mgmt

Banks urge RBI for boards' workload mgmt

Rediff.com19 Nov 2024

Private sector bank board members have urged the Reserve Bank of India (RBI) top brass to consider workload management of the boards as they feel there are too many issues that go to the boards for approval and the situation becomes unmanageable at times. The views were conveyed to the regulator on Monday in a conference of directors of private sector bank boards on the theme "Transformative Governance Through Sound Boards". RBI governor Shaktikanta Das, deputy governors Swaminathan J and M Rajeshwar Rao, and other senior officials of the central bank participated in the conference.

How to get more bang for the buck out of field agents

How to get more bang for the buck out of field agents

Rediff.com23 Jan 2025

Will allowing business correspondents to hawk insurance products help in reviving 5-lakh strong field agents as a viable channel?

Modi raises anti-India activities in NZ with visiting PM

Modi raises anti-India activities in NZ with visiting PM

Rediff.com17 Mar 2025

India and New Zealand have signed a pact to institutionalize their defence ties and vowed to boost cooperation in the Indo-Pacific. Prime Minister Narendra Modi raised concerns about anti-India activities by some illegal elements in New Zealand with his Kiwi counterpart Christopher Luxon. The two sides also signed six agreements to enhance cooperation in areas including education, sports, agriculture, and climate change. They also agreed to prepare a roadmap for cooperation in the defence industry sector and explore early implementation of cooperation in the digital payments sector.

RBI to focus on enhancing cyber resilience and capabilities of SEs

RBI to focus on enhancing cyber resilience and capabilities of SEs

Rediff.com29 May 2025

The Reserve Bank on Thursday affirmed its commitment to continue with its supervisory measures aimed at early identification of risks and vulnerabilities. The central bank would also focus on enhancing cyber resilience and capabilities of Supervised Entities (SEs) by implementing the recommendations of the inter-regulatory Working Group, which has uniform baseline cybersecurity guidelines for financial entities, it said in its annual report.

ChatGPT Downtime: Wake-up Call For AI

ChatGPT Downtime: Wake-up Call For AI

Rediff.com13 Dec 2024

The outage raised broader concerns about the dependency on a few large tech companies controlling critical platforms.

CBI arrests ED official in Odisha on charges of bribery

CBI arrests ED official in Odisha on charges of bribery

Rediff.com30 May 2025

During negotiations, the officer allegedly agreed to reduce the amount to Rs 2 crore, with the condition that the first installment of Rs 50 lakh had to be paid to the middleman by Thursday evening, the complaint said.

Realty firms eye revenue upside, portfolio diversification from data centre boom

Realty firms eye revenue upside, portfolio diversification from data centre boom

Rediff.com24 Jun 2025

Data centres are increasingly becoming a key part of the real estate landscape, as reality firms - with rich expertise in land acquisition, construction and dealing with government approvals - are seeing them as opportunities to build long-term assets with continuous revenue flow.

Zomato's parent Eternal Q4 net profit falls 78% to Rs 39 cr

Zomato's parent Eternal Q4 net profit falls 78% to Rs 39 cr

Rediff.com2 May 2025

Eternal (formerly known as Zomato) reported a net profit of Rs 39 crore for the fourth quarter of FY25, down 77.7 per cent year-on-year from Rs 175 crore in the same period a year ago. On a sequential basis, profit was also down 33.8 per cent from Rs 59 crore in the preceding quarter (Q3FY25).

Operation Sindoor: All 32 airports to resume ops, advisories issued

Operation Sindoor: All 32 airports to resume ops, advisories issued

Rediff.com13 May 2025

Civilian flight operations from the 32 airports across northern and western India, including Srinagar and Amritsar, were suspended from May 9 to May 15.

'BC network has to be commercially viable'

'BC network has to be commercially viable'

Rediff.com20 Feb 2025

'With a very stable technology with limited functionalities, a large network has spanned out.'

Body massager can't be used as sex toy: HC raps Customs dept

Body massager can't be used as sex toy: HC raps Customs dept

Rediff.com21 Mar 2024

The Commissioner of Customs had confiscated the goods claiming that the body massagers could be used as adult sex toys and such items are prohibited for import.

Jio Financial gets Sebi nod for mutual fund business

Jio Financial gets Sebi nod for mutual fund business

Rediff.com27 May 2025

Jio BlackRock Asset Management Pvt Ltd, a 50:50 joint venture between Jio Financial Services Ltd (JFSL) and US-based BlackRock, has received regulatory approval from the capital market regulator Sebi to commence operations as an investment manager for its mutual fund business. The Securities and Exchange Board of India (Sebi), vide letter dated May 26, 2025, has granted the certificate of registration to 'Jio BlackRock Mutual Fund' and approval to Jio BlackRock Asset Management Private Limited to act as the Asset Management Company for Jio BlackRock Mutual Fund, JFSL said in a regulatory filing.

India maintains high import duty on American goods: US report

India maintains high import duty on American goods: US report

Rediff.com1 Apr 2025

India maintains "high" import duties on a wide range of American goods such as agricultural items, drug formulations, and alcoholic beverages, besides imposing non-tariif barriers, a US report has said. A day before announcing reciprocal tariffs, the US Trade Representative (USTR) released the 2025 National Trade Estimate (NTE) Report on March 31.

LIC earmarks Rs 600 crore for digital shift; to be 'paperless' in 2 years

LIC earmarks Rs 600 crore for digital shift; to be 'paperless' in 2 years

Rediff.com19 Sep 2024

State-run Life Insurance Corporation of India (LIC) has committed Rs 600 crore for its digital transformation journey, Sunder Krishnan, chief risk officer said on Wednesday. The insurance giant is also aiming to become completely "paperless" in two years. "We have hired a large system integrator for more than Rs 400 crore, a consultant for digital transformation for Rs 100 crore, and Rs 100 crore for agency transformation.

Despite odds, Maruti, Mahindra saw sales momentum in April

Despite odds, Maruti, Mahindra saw sales momentum in April

Rediff.com2 May 2025

Amid challenging market environment, Maruti Suzuki India and Mahindra & Mahindra reported an increase in vehicle dispatches to dealers last month while Tata Motors and Hyundai saw a year-on-year drop in sales.

PSBs clocked 11% growth in H1FY25

PSBs clocked 11% growth in H1FY25

Rediff.com13 Nov 2024

The Union Finance Ministry on Tuesday said that aggregate business of public sector banks (PSBs) has shown strong growth of 11 per cent in the first half of the financial year 2024-25 (H1FY25) to touch Rs 236 trillion. The operating and net profit were also robust. At Rs 1.5 trillion, operating profit grew by 14.4 per cent year-on-year (Y-o-Y) while the net profit saw an impressive 25.6 per cent jump at Rs 85,520 crore in the first half of FY25.

Adani Ports, JSW Infra make logistics anchor for cargo growth plans

Adani Ports, JSW Infra make logistics anchor for cargo growth plans

Rediff.com24 May 2025

Adani Ports and JSW Infrastructure, India's leading private port operators, are expanding their logistics services to capture extra cargo while they run integrated transport services. "With incrementally less availability of lucrative port assets that can drive cargo volumes, port operators have naturally shifted their focus on deriving value in the upstream integration, i.e., the logistics space.

'Degrees Don't Define Success, Skills Do'

'Degrees Don't Define Success, Skills Do'

Rediff.com2 May 2025

'Start learning. Start selling. Start building. The rest will follow,' says the Shark Tank India investor.

Cognizant Q1 net income rises 21.4%

Cognizant Q1 net income rises 21.4%

Rediff.com2 May 2025

Information-technology (IT) services major Cognizant has kept its full-year guidance on revenue growth unchanged at 3.5-6 per cent in constant currency even as the industry is becoming cautious about macro conditions because of tariff wars.

Best Business Ideas Under Rs 1 Crore

Best Business Ideas Under Rs 1 Crore

Rediff.com10 Feb 2025

India's e-commerce market alone is projected to reach $200 billion by 2026, making it a prime industry for ambitious entrepreneurs, explains rediffGURU Harsh Bharwani.

Ola Electric cuts costs by Rs 90 cr/month, eyes EBITDA breakeven in Q1 FY26

Ola Electric cuts costs by Rs 90 cr/month, eyes EBITDA breakeven in Q1 FY26

Rediff.com12 Mar 2025

Ola Electric on Wednesday said it has successfully completed a company-wide initiative to reduce cost and improve customer experience.

India, US trade talks to start from April 23 in Washington

India, US trade talks to start from April 23 in Washington

Rediff.com23 Apr 2025

Indian and US officials will begin deliberations on the proposed bilateral trade agreement in Washington from Wednesday with an aim to iron out issues and give an impetus to the negotiations.

Elon Musk Wants You!

Elon Musk Wants You!

Rediff.com19 Feb 2025

The Tesla careers page reveals there are 14 staff vacancies, of which 13 are based in Mumbai.

Automakers On Luxury Top Gear To Woo Buyers

Automakers On Luxury Top Gear To Woo Buyers

Rediff.com30 Oct 2024

Armed with swanky showrooms, decked with plush fixtures, and offering indulgences such as high-end perfumes and customisable accessories, BMW, Mercedes, Audi are rolling out the red carpet for the well-heeled.

MX Player Is The Horse To Bet On In OTT Biz

MX Player Is The Horse To Bet On In OTT Biz

Rediff.com12 May 2025

At 250 million unique visitors a month, MX Player has for long been in the same bracket as YouTube (454 million) and Meta (324 million) in reach.

Top 5 Fastest Growing Stocks in 2025

Top 5 Fastest Growing Stocks in 2025

Rediff.com24 Jun 2025

To help you ride the growth trajectory of India's equity markets, we have curated the top five fastest-growing stocks that hold an impressive upside. If you're planning to build a sound portfolio and capitalize on the growth of these leading institutions, it's time you watch these stocks.

LVB customers can access all services; interest rates remain same: DBS

LVB customers can access all services; interest rates remain same: DBS

Rediff.com30 Nov 2020

DBS Bank India on Monday said customers of Lakshmi Vilas Bank, which has now been merged with it, can continue to access all banking services, and interest rates on savings and fixed deposits are unchanged as of now. Lakshmi Vilas Bank (LVB) has now been amalgamated with DBS Bank India Ltd (DBIL), the wholly-owned subsidiary of DBS Group Holdings Ltd, DBS Bank India said in a statement.

'RBI will provide liquidity for monetary policy transmission'

'RBI will provide liquidity for monetary policy transmission'

Rediff.com10 Apr 2025

'We never waste a crisis. There will be learning and the supervisory tools will get better with each episode.'

'India to have 50% of Swiss Re's global tech talent'

'India to have 50% of Swiss Re's global tech talent'

Rediff.com29 May 2025

'This means that there will be more than 1,000 tech talent in India over the next 12-18 months.'

'Quicker credit data updates will aid underwriting'

'Quicker credit data updates will aid underwriting'

Rediff.com18 May 2025

'This helps the consumers secure more favourable terms from CIs.'

WEF lists highest and lowest growing jobs

WEF lists highest and lowest growing jobs

Rediff.com8 Jan 2025

Farm workers and drivers will figure among the fastest growing jobs over the next five years, while roles of cashiers and ticket clerks will see the largest decline, a new study showed on Wednesday. In its Future of Jobs Report 2025, the World Economic Forum (WEF) also said that 170 million new jobs will be created by 2030, while 92 million are projected to be displaced, resulting in 78 million net new jobs.

Tighter norms, rising compliance failures driving scrutiny for startups

Tighter norms, rising compliance failures driving scrutiny for startups

Rediff.com24 Apr 2025

Anmol Singh Jaggi and Puneet Singh Jaggi, once hailed as rising stars in India's clean energy sector, are now facing serious regulatory action.

Quick-service restaurants look to serve up new menus to deal with slump

Quick-service restaurants look to serve up new menus to deal with slump

Rediff.com2 Aug 2024

In the first quarter (Q1) of the ongoing financial year ending June 30, Westlife Foodworld, which operates McDonald's outlets in the South and West, reported an 88 per cent drop in net profit. While net sales remained flat, its same-store sales growth (SSSG) fell by 6.7 per cent, impacted by "subdued in-store business, although the off-premise segment saw positive same-store sales", the company said.

Swiggy losses widened nearly 2x in March quarter

Swiggy losses widened nearly 2x in March quarter

Rediff.com10 May 2025

Food delivery aggregator Swiggy saw its loss widen for the fourth quarter (January-March) of financial year 2024-25 (Q4FY25). The firm reported a consolidated loss of Rs 1,081.1 crore for the quarter, compared to a loss of Rs 554.7 crore in the corresponding quarter of FY24.

Piyush Goyal to lead team to Washington for trade talks

Piyush Goyal to lead team to Washington for trade talks

Rediff.com14 May 2025

Commerce and Industry Minister Piyush Goyal will lead a team of senior Indian officials to Washington starting May 16 for discussions with their US counterparts on the proposed bilateral trade agreement (BTA), an official said on Tuesday. Goyal is expected to hold meetings with US Trade Representative (USTR) Jamieson Greer and US Commerce Secretary Howard Lutnick during his visit.

Reliance Q4 profit rises 2.4%, becomes 1st co with Rs 10 lakh cr networth

Reliance Q4 profit rises 2.4%, becomes 1st co with Rs 10 lakh cr networth

Rediff.com25 Apr 2025

Reliance Industries Ltd on Friday reported a 2.4 per cent rise in its March quarter net profit as store rationalisation in retail business and improved margins in telecom helped offset weakness in mainstay oil and petrochemicals business and higher finance cost. Consolidated net profit of Rs 19,407 crore, or Rs 14.34 per share, in January-March - the fourth quarter of April 2024 to March 2025 fiscal (FY25) - was higher than Rs 18,951 crore, or Rs 14 a share, in the same period a year back, the company said in a statement.

Bengaluru Tragedy: Why India Must Rethink Crowd Safety

Bengaluru Tragedy: Why India Must Rethink Crowd Safety

Rediff.com5 Jun 2025

What happened in Bengaluru is a wake-up call, no celebration of sport should ever come at the cost of human life, asserts veteran cricket correspondent K R Nayar.

EaseMyTrip founder repeats claim on MakeMyTrip board's Chinese ties

EaseMyTrip founder repeats claim on MakeMyTrip board's Chinese ties

Rediff.com16 May 2025

Responding to the accusations, MakeMyTrip had firmly denied allegations questioning its ownership and data practices, emphasising that it is a proudly Indian company, founded and headquartered in India, and trusted by millions of Indian travellers for over 25 years.

Draft DPDP rules: Task cut out for banks as operational challenges loom

Draft DPDP rules: Task cut out for banks as operational challenges loom

Rediff.com9 Jan 2025

The draft digital personal data protection (DPDP) rules, which require banks to obtain explicit consent from their customers before using their data for purposes beyond the original intent, although is being followed in spirit, leaves no room for regulatory arbitrage, experts said. They said that the potential business impact is difficult to assess at this stage, but the formalisation of these rules will mean banks now need to establish clear data processing agreements with third-party entities to ensure compliance.

LIC Hits Back At USTR Bias Claim

LIC Hits Back At USTR Bias Claim

Rediff.com5 Apr 2025

LIC said USTR's views are based on an incomplete understanding of Indian insurance regulation and LIC's functioning.